FAQ

🌿 Frequently Asked Questions (FAQ)

We’ve gathered the most common questions about our seeds, planting process, and orders below. Please review carefully before contacting support.

🌱 Seed Quality & Germination

1. What germination rate can I expect?

Our seeds are carefully sourced and selected for quality. However, germination rates depend heavily on planting conditions, including soil temperature, moisture, planting depth, sunlight, and seasonal timing.

Because we cannot control growing conditions after delivery, we encourage all customers to follow the detailed planting instructions included with each variety.

2. Why didn’t my seeds sprout?

The most common reasons for failed germination include:

Incorrect soil temperature
Overwatering or underwatering
Planting too deep or too shallow
Insufficient light
Out-of-season planting

Please carefully review the variety-specific instructions provided with your seeds before reaching out to support.

3. Do seeds require soaking or stratification?

Some varieties may require pre-treatment such as soaking or cold stratification.

These requirements are clearly stated in the instructions included with your specific seed variety. Always follow those guidelines for best results.

🌼 Growing & Care

4. How long does germination take?

Germination times vary by species. Some seeds sprout within 5–10 days, while others may take several weeks.

Patience is part of the growing process. Consistent care and proper conditions are essential.

5. Can I grow these seeds indoors?

Many varieties can be started indoors with sufficient light. However, some plants require full sun or outdoor conditions for optimal development.

Always review the variety-specific growing recommendations.

6. How often should I water?

During germination, soil should remain consistently moist but never waterlogged.

Once established, water deeply and allow the topsoil to dry slightly between watering. Proper drainage is critical to avoid root rot.

📦 Orders & Shipping

7. How long does shipping take?

Shipping times vary by location and carrier. After your order is processed, you will receive a tracking number via email.

Please allow standard processing and transit times before contacting support.

8. Can I return seeds?

Due to the nature of seeds as agricultural products, opened seed packets are generally non-returnable.

If there is an issue with your order (wrong item, damaged package, etc.), please contact us within the timeframe outlined in our policies.

📩 Customer Support

If you still need assistance, please contact us with:

Your order number
Seed variety name
Clear photos (if applicable)
Detailed explanation of the issue

This helps us assist you efficiently.

⚠️ Important Notice

Successful germination depends on environmental conditions beyond our control. We strongly encourage customers to carefully read and follow the detailed planting instructions included with each seed variety.

Growing is a natural process that requires patience, proper timing, and consistent care.

🌱 Thank you for choosing us.
We’re honored to be part of your growing journey.