Return & Refund Policy
🌱 Return & Refund Policy
🔁 Return & Refund Policy
We want you to be satisfied with your purchase. Please read our policy carefully before placing an order.
🌿 Non-Returnable Items
Due to the nature of our products, seeds are non-returnable once shipped.
We do not accept returns for:
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Opened or used seed packets
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Products affected by improper planting conditions
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Orders delayed due to customs or local regulations
💸 Refund Eligibility
We offer refunds or replacements under the following conditions:
✅ Eligible cases:
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Item not received within 30 days
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Damaged or incorrect items received
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Lost packages during transit
❌ Not eligible for refund:
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Incorrect shipping address provided by the customer
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Failure to follow planting instructions
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Natural variation in germination due to environment (soil, climate, watering, etc.)
🌱 Germination Disclaimer
We do not guarantee germination results, as success depends on many factors beyond our control, including:
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Soil quality
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Climate and temperature
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Watering conditions
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Sunlight exposure
However, we always provide high-quality seeds tested for viability.
📦 Replacement Policy
If your order is lost or arrives damaged, we will:
👉 Send a free replacement, or
👉 Issue a full refund
⏳ Refund Process
To request a refund, please contact us within 7 days of receiving your order.
📧 Email: support@floradwell.com
Please include:
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Your order number
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A brief description of the issue
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Photos (if applicable)
💳 Refund Method
Approved refunds will be processed to your original payment method within 5–10 business days.
📬 Contact Us
If you have any questions, feel free to contact us